Text messaging is taking over the world!!! I did think that honor was unofficially bestowed to Facebook, but text messaging may actually usurp Facebook, which is a high honor, indeed. Case in point: we all know that we can send text messages to our family and our friends, or get free promo codes by text from companies like Redbox, but now text messaging has gotten a foot in the door in the library and information science field. This foot in the door phenomenon may revolutionize customer service as we know it.
Tonight I was searching my local public library catalog by utilizing their iPhone app. I had a question about a library item that I desired. Thus, I clicked on “contact us” in the library app and saw the normal phone and e-mail contact information for my local library. However, my interest was piqued when spying “text” as an option to answer my question. It is important to note that I am a text messaging convert (i.e. I was against text messaging for a few years before I finally gave in, changed my phone service plan, and began text messaging). Now, I think text messaging is amazing, and I find it quite helpful in a plethora of ways like sending friends encouraging messages, for social planning, for information sharing, and for various functional purposes. So it may come as no surprise to you that I used text messaging as my happy and instant solution to my library query. Within minutes a library staff member answered my question, and I was moving forward with my library request.
I must say that this whole experience has made me wonder if text messaging is taking over the world?